Not every IT company is equal. While it is true that every IT company can fix a broken PC or sell computer hardware, not every IT company goes about serving their customers the same way. As a managed IT service provider, there is a big difference between how we serve the needs of our clients and how other IT companies fix the computers of their customers.
Clients vs. Customers
At National Technologies Group, you are not a customer, you are a client. The difference between the two is pretty drastic. In a company/customer business model, the customer will only interact with the company whenever they have a need. Therefore, it is in the company's best interest to milk that need for all its worth. This means that if a customer goes to a company looking to upgrade a workstation, then that company will try to use the meeting as an opportunity to make the biggest sale that they can--even if it may not be a right fit for the customer's business.
At National Technologies Group, we prefer the company/client model because this makes business about relationships. When relationships are driving sales and services, then the need to squeeze as much money as possible from every transaction is eliminated. With a company/client relationship, success for you means success for us. If we can outfit your business with technology that best fits your needs, even if it means not selling you a product that we have extra of in inventory, then that is just fine by us. We know that the money you saved by buying the right technology will be used to grow your business, and when you grow, we grow. This makes doing business better for both parties and brings in an element of trust that makes business enjoyable.
Managed IT vs. Break-Fix
In the IT industry, there is a fundamental difference between IT companies that offer only a break-fix service, and IT companies that provide managed IT services. A company that only fixes broken technology is dependent upon technology breaking to stay in business. In the break-fix model, unless you know the technicians character, trust can be an issue. How do you know for certain that a technician is not halfway fixing something so that it will break again? National Technologies Group provides managed IT service; with this approach, we use remote monitoring and maintenance tools to maintain your company's computers and proactively take care of issues while they are small. This approach will ensure that your computer equipment is running smoothly and help prevent breakdowns in the future. At National Technologies Group, we don't need breakdowns to stay in business, and we will work hard to keep your trust.
Finding Technology Solutions
We are always working hard to find our client's solutions for their technology needs. This relates back to the company/client relationship. An IT company that is not focused on finding solutions will be focused only on the products and services that they offer; if they don't got it, then you are out of luck. National Technologies Group is committed to finding you solutions. We will go above and beyond to find you an answer to every one of your technology needs, even if we don't offer of it. If this means that we are the ones to call a vendor and arrange a fix for your broken equipment, then we will be happy to make that arrangement. With National Technologies Group finding solutions, you won't have to worry about the problem and can spend more time focusing on your business.
A client relationship, preventative IT maintenance, and finding IT solutions for Eastern Austrailia businesses, these are three big values for us at National Technologies Group. Call us at +61295186000 and discover for yourself the advantages of managed IT service!
