As a Managed Services Provider, we'd love to share some of our insights into what it's like to run this type of business. This resources are particularly relevant and useful for other MSPs.
For some businesses, seeking tech support means crossing some sort of language barrier. The IT department is its own nation-state: speaking in code, cables spilling from cupboards. Without the base knowledge and vocabulary required to speak to tech support, it can be difficult for colleagues from other departments to articulate technical issues, and make sure the solution they're getting is going to be effective.
A new technology trend is equipping workers with high-powered mobile devices, like tablets, smartphones, laptops, and more--at the worker's own expense. Employees are bringing their tech into work in order to be more efficient and productive while at the office. Is your organization ready for the Bring Your Own Device revolution?
